Bank to Bank Consulting
Tailored Solutions | Proven Methods | Tangible Results
Of all the banks Celent has researched, Extraco Banks may best illustrate the cultural, technical, and physical transformation needed to address today’s challenges.
We used Extraco Consulting for new product and sales training. It was terrific to work with professionals such as Lindsay Green and Holly Garza. I would have no hesitation recommending Extraco, and in fact I will make sure I do. Their team exceeded all expectations.
EVP/Retail Division - Athol Savings Bank After we received an existing client recommendation from a peer bank, we had an exploratory discussion with the leadership at the firm. We quickly engaged Extraco Consulting to assist us with the “people” component of our UniversalBanker transformation, including their proprietary SWARM Banking pilot assistance. With just a few days of their coaching and experience expertise, our staff was left confident and capable of executing our new customer experience expectations. Immediately, we received customer compliments and continue to receive...
Extraco’s site visit, onsite training and shadowing programs have provided Unibank with the foundation for success. Instituting a culture change within an organization is a difficult task. Extraco Consulting has helped us lay the groundwork and execution plan for a greatly improved process for hiring and training. These changes will provide us with a vastly improved retail delivery system and competitive innovation.
Extraco Consulting played a big role in our Universal Banker implementation by providing us with tools, knowledge, and hands on training. They also identified some gaps we had in our plan and were able to help us fill them through sharing their own experiences and best practices. Their training program differed from any other we had in the past, as they not only taught us the materials but showed us how to keep it alive and sustainable.
Senior Analyst, Banking Group
CEO & President
Bank of Pensacola
Christopher D. Foley
EVP, Chief Banking Officer
Vice President, Branch Administration
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